I have an iPad and I’m having trouble downloading images.
The online gallery we use does not support downloading to iPads or other mobile devices at this time. You’ll either need to download to your desktop or laptop first and then transfer the images to a mobile device. Or, for an additional $25 you can purchase a CD of your digital order.
I’m having trouble figuring out how the packages work.
Once you select the items in the packages, the package pricing will automatically calculate for you. With the new Package Builder you can drag your images into the package. You may mix and match images in a package. Email email@example.com for a printed pricing guide.
When are my orders due?
All orders are due by MIDNIGHT ON FRIDAY OCT 4, 2019. Ordering within the defined time period will ensure you receive your order before the holidays and also helps us keep our operating costs reasonable (thank you in advance! '-)). The gallery will be re-opened at a later date only if we receive 5 requests to do so.
My child has some acne we’d like to touch-up. Can you do this?
Yes! We offer retouch for any image for $15 per image. Please email us with your child’s name and image number(s).
Can I substitute some of the items in the packages? i.e. can I substitute (2) 5x7s for (1) 8x10?
Due to the volume of orders, we can not make substitutions for any items in the packages. Please note these packages were created after looking at the most popular size combinations.
Can I mix and match different poses and/or subjects in the packages?
Yes, you can add as many pose and subject combinations as there are items, if you'd like!
As more questions come in, we’ll update this FAQ, so keep checking back. Please direct your questions to firstname.lastname@example.org. This is the best way to reach us for anything school-related. Thanks!